New Malden vibrating chair business told to stop weight loss claims

The business was slated on BBC show Dragons' Den The business was slated on BBC show Dragons' Den

A business slated by investors on BBC’s Dragons’ Den has been told to stop claiming its £10,000 vibrating chair can help obese people lose weight, after complaints were made.

Sit and Slim, run by New Malden-based Miruji, claimed sitting in the chairs and listening to audio tapes could even lower their blood pressure, potentially stopping them going to a doctor.

A so-called 'NHS trial' in which Miruji said 60 per cent of people lost weight was used as evidence to back up its claims in adverts.

But the Advertising Standards Authority (ASA) formally upheld seven separate complaints against the company this week.

It said: "We told Miruji to ensure it held robust substantiation before making weight reduction claims and not to claim its products had undergone formal or NHS trials.

"We also told it not to claim it could treat obesity, to ensure it held documentary evidence any testimonials used in its ads were genuine and not to claim it could treat conditions for which medical supervision should be sought.”

Days after the ruling Miruji’s website still claimed the chair was a “revolutionary way to sustain weight loss”.

The company still mentions its appearance on Dragons’ Den last year, when the dragons roasted founder Alan Sharrock over his claims and did not invest.

Related links

Neither Mr Sharrock or anyone at Miruji was available for comment.

The ruling also said the so-called trial at Hellesdon Hospital in Norwich was not controlled and had no way of measuring whether or not the chair could help weight loss.

A spokesman for Norfolk and Suffolk NHS Foundation Trust said it had taken chairs as “something nice” for staff but said: “As soon as we were made aware of the misleading claims our evidence was submitted to the ASA.”

Mary Reid, from Hook, one of the people who complained, said: “I am delighted we persisted with the complaint to the ASA and that the complaints have been upheld and more.

“I feel huge sympathy for the people who have lost money through this dubious company.”

Comments(3)

denfar says...
12:52pm Mon 7 May 12

At last, this company and its publicity-seeking owner have been brought to account.
I have made a formal complaint to Trading Standards about their misleading claims, and about the terms of their so-called contract which they claim are legally binding. After being given a free trial in a dimly lit room and spoken to in whispers because there were people having massages, I foolishly signed up for a heavily discounted offer. It was only after trying it out properly and realising that the tapes were not, in my opinion, "Neuro Linguistic Programming" tapes as had been claimed, I cancelled my standing order, only to be told my a member of their staff that I had "bound myself" legally to Miruji. A year later I am waiting for them to take me to County Court for the £1400 they claim I owe for ONE session on a chair.
If anyone else is in a similar position, do let me know via this forum.

Samura says...
10:50pm Mon 21 May 12

I've been looking for other complaints on the web, so happy to see I'm not the only one. I tried to cancel my membership after a couple of trys after which my back started hurting. Provided a dr's letter but they refused to get back to me to cancel. Harlands, the financial services harassed me for payments but after several months of arguing, they have agreed to cancel the agreement as miruji have not responded to me or them! Some company. I have now received a letter from Shropshire council asking me to inform them of the issues I have faced as they are investigating the company after several complaints. They made it sound so amazing and the offer was only available after one free 15 minute trial, which was very relaxing after a long day at work. It's not worth it, other than a relaxing massage, which you can do for a lot cheaper without having to pay a membership. As for aiding weight loss, nonsense!

colin.r says...
3:05pm Sat 26 May 12

They operate here in Shrewsbury with almost identical script would welcome chance to discuss detail.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree