If you're an under-fire train company you might want to think twice about actively asking notoriously grumpy commuters for their opinions.
South West Trains just made that mistake - as part of their 20th anniversary celebrations.
We’re celebrating our 20th anniversary! Help us celebrate for the chance to win a prize! Tweet us your favourite memories with #SWT20!
— South West Trains (@SW_Trains) January 7, 2016
The people of London and Surrey obliged.
@SW_Trains I really liked the time that you were over-priced, delayed and overcrowded-oh that's every day! #SWT20
— Alice Woodland (@Woody_woodo) January 7, 2016
@SW_Trains Favourite memory on a train? Is this a wind up? Can't decide between the overpriced tickets or the cancelled trains #decisions
— David Mitchell (@davefrodo) January 7, 2016
@sw_trains your continued insistence that class 450 are appropriate for the Portsmouth direct line despite your own survey saying they ain't
— J Heaton-Armstrong (@SundaysInHell) January 7, 2016
Some people have been nice.
@SW_Trains 6 years ago today going to Portsmouth for the first date with my boyfriend, it was love in a winter wonderland 😀
— Laura Anne Stockley (@genko21) January 7, 2016
@SW_Trains Lots of good memories I have, like enjoying Weymouth journeys on the 444s and some birthday treats. 😊
— William (@TRMWilliam) January 7, 2016
There's a serious point behind this. Satisfaction in South West Trains dipped again after the New Year on day two back to work.
Jan 4: Return to work marred by delays and fare hikes for rail commuters
It's a tough life for the people who run the social media accounts for the company. They have had to tweet the word sorry in reply to complaints 39 times in the past 24 hours.
Tweet @sw_trains if you want to take part
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